FREQUENTLY ASKED QUESTIONS
GENERAL INFORMATIONS
On-demand clothing is a manufacturing process where a product is only produced once an order has been placed. This means that each item is created specifically for the customer, reducing waste and ensuring a better fit.
You browse our website and select the desired item of clothing.
You choose the style, color and size, from the options available.
Once you place an order, our production team begins creating your garment.
The item is manufactured, quality-checked, and shipped directly to your doorstep.
There are several advantages to purchasing on-demand clothing:
Sustainable: On-demand manufacturing reduces waste and limits overproduction.
High Quality: Each item is carefully crafted and inspected to ensure the highest quality standards.
Unique: Your clothes are made specifically for you.
As each item is made-to-order, cancellation or modification of an order cannot be accommodated therefore we ask you carefully check you are happy with size, style and design before confirming your order.
As each item is made-to-order, cancellation or modification of an order cannot be accommodated therefore we ask you carefully check you are happy with size, style and design before confirming your order.
The time it takes to receive your order depends on various factors, including the complexity of the item and our production schedule. Generally, you can expect your order to be shipped within 1-2 weeks, with an estimated delivery time of [insert timeframe]. Please note that these times are approximate and may vary.
Ordering Process
To place an order for on-demand clothing, follow these steps:
- Please browse our website and select the desired item.
- Choose your preferred style, color, and size.
- Add the item to your cart.
- Proceed to the checkout page and enter your billing and shipping information.
- Review your order details and complete the payment process.
- Receive an order confirmation email with your order details.
Yes, we provide a detailed size chart for each item to help you select the appropriate size. Please refer to the size chart provided on the product page and measure yourself accurately to ensure the best fit.
We accept major credit cards are accepted. You can select your preferred payment method during the checkout process.
SHIPPING & RETURNS
Shipping costs for Printful’s on-demand clothing may vary depending on your location and the size of your order. The exact shipping cost will be calculated during the checkout process, before you make the payment.
Yes, we offer international shipping services. We ship to various countries worldwide. During the checkout process, you can select your country to see the available shipping options.
Once you place an order and it has been processed we cannot issue returns or refunds as each item is printed on demand.
Please note that personalized or customized items may not be eligible for return unless there is a manufacturing defect or error.
Yes, we occasionally run special promotions and offer discounts. Please sign up for our newsletter or follow us on social media to stay updated on our latest offers.
Once we receive the returned item, our team will inspect it to ensure it meets our return policy criteria. If everything is in order, we will initiate the refund process. Please allow [insert timeframe] for the refund to be processed and credited back to your original payment method.
Contact and Support
You can contact our customer support team by emailing theattitudeofgratitude@gmail.com
Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
If you encounter any issues with your order, such as missing items, wrong sizes, or any other problem, please contact our customer support team immediately. We will assist you in resolving the issue as quickly as possible. Please provide full description of the issue encountered with images attached.